First, you need to have created an email in cPanel. If you have not, please follow this quick guide in order to do so.
1.) Please log into your client area.
2.) At the top of the client area, you should have a blue bar running across it, click into “Services” -> “My Services”
3.) Click into your designated Hosting Plan.
4.) Click into cPanel (Top-left hand corner).
5.)Go to Email Accounts (Click the email accounts icon in the icon menu).
If you are already signed into your hosting plan, follow step number 5 onwards.
At this stage you should see your email accounts, unless you have no email accounts then you can create one from there on by clicking the blue button on the top right side of the screen.
After you have created your account, you can access your email settings which are very important as they allow your Outlook to communicate with our mail server. If you click onto your email from the cPanel interface, and go into “Connected Devices” a screen with two boxes will pop up. The blue box has the secure settings and the yellow one has not. We recommend using the blue one and for this tutorial we will be using the blue one. The yellow one can be used if your Outlook is an older version, everything dating as back as 2010 is classified as old and is using an older method of encryption. It should look like this:
To briefly explain what each do, POP3 will download all the emails onto your phone from the mail server and it will delete them, meaning you won’t be able to access them from a different device. IMAP does the opposite and it stores them on the server and you can access it from multiple computers. This will automatically connect to the server meaning you won't need to type in the settings manually.
Example: Incoming Server (cPanel Settings) -> Incoming Mail (Outlook Settings)
Outgoing Server (cPanel Settings) -> Outgoing Mail (Outlook Settings)
ONLY APPLIES TO CPANEL USERS BELOW
The port is filled in which type of connection you're using. If you are using Secure connection settings, you're going to use PORT: 993 for IMAP and PORT: 995 for POP. For the Outgoing port it's PORT: 465.
If you are using a non-secure connection, you would be using the following settings. PORT: 143 for IMAP and PORT: 110 FOR POP. For the non-secure Outgoing port it's PORT: 587.
Once you have your settings are placed in, click "Next" and move!
If you have any questions please feel free to contact us via email, firstname.lastname@example.org and send us a picture or screenshot of the issue or question you're having!