When first accessing an email account through a desktop most of the customers would use and email application like “Outlook” or “Thunderbird”. To use your email with these applications you must first set it up. With this guide, you can set this up by following these steps.


1/ Please log in into your client area at: Client Area​
2/ Go to ==> ‘Services’ ==> ‘My Services’
3/ Click on your hosting plan
4/ Go to cPanel (top-left corner)
5/ Go to e-mail accounts (Click the e-mail accounts icon on the bottom)
You should now see your email accounts (if any have been created). Select the email account to set up by clicking ‘Connect devices’

If an auto config script does not appear for your client in the list above, you can do this manually by using the following steps below:

​Notes (before we begin):
IMAP email access coordinates between the server and your mail application. Messages that have been read/deleted/replied to will show up as such, both on the server and in the mail application.
POP3 does not coordinate with the server. Messages marked as read/deleted/replied to in the mail application will not show up as such on the server. This means that future mail downloads with POP3 will show all messages as unread.
Outgoing mail is sent using SMTP.

We recommend using POP3 over SSL/TLS or IMAP over SSL/TLS since they provide increased security for your interactions with the remote mail server.


​Secure SSL/TLS settings are recommended, but if the verification with Outlook isn’t successful, please do not use SLL recommended settings (as shown in the example below)


An example: Microsoft Outlook® 2019 (PC)

Run Outlook

Go to ‘File ==> ‘Account Settings’

​Select the account you are looking to modify & click ‘change’

You can change any settings you wish in the Accounts Dialog Box:

​In order to change the mail server settings, the repair command must be used as follows:
From the Account Settings dialog box, click on the account and then click Repair.
Click ‘Advanced Options’
Click on the ‘Let me repair my account manually’ check box. After that click on ‘Repair’
Lastly, change the incoming mail server settings as follows:

​Then click the blue ‘Outgoing Mail’ drop-down & make changes to them as needed:

​(Please ensure the “Server” is the same as the server you received in the Blue box at the beginning of this tutorial, you can find this box in cPanel as mentioned previously. Ensure that the “Port” is also the same as the one in the Blue box.

Finally, select ‘Repair’ to apply the changes, and then click ‘done’