Blog & News

​We would like to inform our clients that from the 1st of July 2019, our phonelines have been updated. You will be asked when making the call to choose what department you wish to be connected to. Each department requires certain actions to be done before ringing our support center.

Before contacting our support center, we recommend you open a ticket with us and send all the necessary information that will be needed to resolve the issue that you’re currently experiencing.
After opening a ticket with us, our system will generate a Ticket ID for you, please always have this Ticket ID ready when calling our support center.

All account changes can only be made via a ticket opened from the client or an email sent in from the registered email address of the account. We will still help you, but our help will be limited if you are not the contact address. We also strongly recommend opening a ticket from the client area as they skip straight to our system than a usual email address does. Opening a ticket from the client area is the most efficient and quickest way of opening a ticket. When sending in a ticket be sure to add as much detail about the issue as you can to make it easier and faster for our Support Staff to resolve the issue.

​Most technical issues will not be resolved over phone as these do require more attention in order to fix them. We do understand the frustration when something isn’t working as it’s supposed to be. We always aim to solve the issue as fast as possible.

​The reason we rely on tickets is they allow us to see more information about the issue than talking over phone, they also guarantee us fast and efficient access to your account to resolve the issue.

​When ringing in our support center, please have either one of these ready. Ticket ID, Customer Number or Invoice Number.

You can reach us at support@webworld.ie or TEL: ​(01) 495 1112, we are open 9am to 9pm Monday to Friday.

​The domain has a very interesting life if you could say so, strange right? Thinking that a domain may have a life or anything besides that it hosts your services. It all starts off from the day you register it at your chosen web hosting company.

​The domain is brought to life by you registering it, for this article we will go with my domain which is ieattacoeveryday.com, from then on I pay the web hosting company for registering it and then it’s mine domain and I own all the rights to it.

Every year you pay a price to keep it alive, you can always renew it for more than 1 year if you don’t want it bothering you every year.

​Let’s say I forgot to renew my domain on the day of expiry, from then on it will go into a grace period which makes the domain in-active and makes your website go down with all your services attached to it as well. You can still renew for the same price, but some companies tend to put a late fee depending on how long you take to renew it.

Grace Period Lasts from 2 - 4 days.

​If I still don’t renew my domain after the expiry period it goes into the redemption period, this is the worst period your domain can go into while you own it, it costs a huge amount of money (Ranging €250+) to make it active again as registrars tend to delete all the information about that domain to make it go available again after the redemption period in which it will be deleted.

Redemption Period Lasts 30 days.

​The Final period in which the domain is deleted and put back into the domain pool in which it can be registered again.

We always strongly recommend our clients to renew the domain at the earliest time they can to prevent it from getting into the Grace Period or the Redemption Period, we have multiple protocols set in our system to keep you reminded about the status of your domain, also logging into your client area and managing your domain will help you a lot too as you can gather valuable information from there.

You will receive emails about your domain expiring. 
​
First Notice - 60 Days
Second Notice - 30 Days
Third Notice - 15 Days
Fourth Notice - 7 Days
Fifth Notice - 1 Day

If you do have any queries or questions please do not hesitate to contact us at support@webworld.ie or give us a ring at TEL: +353 14951112

​​I will give you my personal opinion on both of the products, they are both amazing on what they offer, I understand why people at times do not know which one to choose.
 
Personally, if your business is small and you need manage your online website, a VPS would be perfect for you as you do not have to process much information in the background. If your website is big and you have a lot of data to process then I would suggest a dedicated server for your needs. Luckily if you found yourself reading this and finding out that you want one of those services, Web World offers both of them! We also offer a huge amount of customizability for both of the products for you to find what suits you the best!

​Contact us at support@webworld.ie for more information or give us a ring at TEL: (01) 495 1112, We are open 9am to 9pm Monday to Friday.